How to ask and respond to questions of discrimination in the provision of goods and services and public functions

Practical advice has been prepared for customers who think they have been discriminated against on how to ask for more information about what happened; and for the service providers or retailer on how they should respond to their questions.

This can help clear up a misunderstanding, help resolve concerns and avoid claims and disputes.

This guidance replaces existing statutory guidance on obtaining information.

For more information, please visit the Government website.